To get started, follow the instructions on downloading the LDAP library. Then create the BlackBoxPortal.php file. The following is some sample code which shows retrieving a users email address from the LDAP server if they successfully authenticate.
remotescan v5.494 full version exe
HelpSpot custom fields allow for the creation of user-defined fields that store data on a given request. Custom fields are full-fledged data items in HelpSpot. They can be filtered on, modified with automation, used in templates, etc.
HelpSpot allows the Attachment Storage System to optionally save to the file system, rather than the database. If you have set the file path to a network drive (typically a path such as "\\path\to\shared\directory") and attachments are not successfully being saved, it is important to ensure proper credentials are set. If the IIS worker processes runs under a user who has permission to write to the network drive and attachments still are not saved correctly, then the Application Default settings may need to be set with the username and password of the user with permission to write to the network drive.
If you see the Module in question in the error message is the CompressionModule, this is a known issue. (You'll have to access HelpSpot locally on a browser within the web server to see the full error message).
Version 3.2.12 Change log (July 9th, 2014)Improved update in WYSIWYG to result in improved button layout for users who have not customized the WYSIWYG button layout previously. Will only affect users updating from 3.2.10 or lower to 3.2.12.
Improved wording on instructions for WYSIWYG buttons.
Added "browser_spellcheck" option (if applicable) to WYSIWYG to allow browser-based spellchecking as per latest TinyMCE documentation
Fixed issue where running HelpSpot in an iFrame would not fully function when a URI-encoded entity was present for $_GET variables, used to fill out customer information.
Fixed issue in Triggers & Rules where stripping HTML out of search terms also stripped out email that were in format "FName LName "
For the latest WYSIWYG update (version 3.2.11 and higher), we suggest using a button format of the following when editing requests. This can be edited in Admin > Settings > HTML Email:
Version 3.1.7 ChangelogNew - Support for unlimited user licenses
Change - The "Updated By" condition is now applied after the results of other conditions to enhance performance for it's more common use cases
Change - Windows Installer upgrades PHP to 5.3.15
Bug - Improved checking for empty fields in Live Lookup
Bug - A long line in an email could cause the outbound email to be truncated
Bug - Improved speed when selecting last public note for display in filters
Bug - Fixed Firefox 13 bugs
Bug - Fixed spellchecker default for Chrome/Firefox
Bug - Triggers would not check note type properly
Bug - Forums LatestTopics parameter in templates did not honor setting
Bug - Fixed error with SQL full text search
Bug - Passing an empty field to the API incorrectly caused the request creation to fail
Bug - A wrong URL was included in staff notifications
Bug - Character fixes to widget
Bug - When API's are off return HTTP code 400 rather than 200
Bug - In emails a bad character could cause data to be stripped
Bug - Widget background failed to close on Firefox
Bug - Fixed update and close on mobile
Bug - Knowledge pages didn't detect HTML content containing only HTML lists as HTML pages
Bug - Incorrect rounding of decimal fields in grid view
Bug - Long numeric only strings in a text custom field were rounded
Bug - Links to KB weren't properly linked in full public history placeholder
Bug - Fixed spellchecker on IE
Bug - Changed ordering of full text search results
Bug - Various wording changes
Bug - Request push could fail to return error information in UI
Bug - Bad data in a MySQL query could cause high load on the MySQL server
Version 3.1.6 ChangelogBug - Add admin username/password for built in LDAP authentication
Bug - The popup calendar would not work from the search page
Bug - Time tracker events report could fail to load
Bug - Non HTML notes sent in via the API displayed with HTML paragraph tags
Bug - Tag search on the portal could show a non-functional link to a hidden page of a public book
Bug - Triggers sending email could end up with a PHP error
Bug - private.request.create should not append a signature to a note when using xPersonOpenedBy=0 (customer)
Bug - Triggers with multiple actions could cause a PHP include error
Bug - MSSQL had an error with full text search using "is not" in a phrase
Bug - Triggers could not match custom field checkboxes
Bug - Triggers could fail to match changed conditions
Bug - Made response usage report more accurate and clear by removing filter option
Bug - Changed UI of public notes to customers template editing to notify but not request a request ID be included
Bug - Responses could fail to display properly for group user permissions
Bug - Live Lookup via a trigger could sent the wrong HTTP GET parameters to the Live Lookup script
Bug - The name menu (top right corner) could not be clicked on iPad
Bug - Emailing customers from an automation rule/trigger could fail in some cases
Bug - A pipe () in a reporting tag breaks the reports
Version 3.1.5 ChangelogBug - Triggers may not be executed in some scenerios when they should be
Bug - Fixed several character encoding issues
Bug - Title bar count didn't match total of the filter
Bug - Adjusted full text search ordering
Bug - Getting started tab didn't register custom reports
Bug - Open before/after filter condition didn't properly set time of day
Bug - SMS would not send from Automation Rule
Bug - Empty date custom fields would show today's date in workspace grid
Bug - Response search could show responses not in a users permissions
Bug - Name menu had to short a closing delay for iPad
Bug - Email headers would not display more than 1 of same header (like received)
Bug - Response search would show inactive messages
Bug - Triggers that generated emails from portal actions could have a PHP error
Bug - Portal query error for secondary portals with no KB's
Bug - Added more mime type extensions for attachments with invalid or unknown names
Bug - Emails in Windows-1257 character encoding could have characters dropped from email
Bug - Response folders could not display due to javascript error
Bug - Filter CSV should download all results
Bug - KB images may not display in secondary portal
Bug - Mobile ui shows inactive users in drop down
Bug - Fixed issue where custom pages were only for admin users
Bug - Time events report now has customer ID column
Bug - IE8 category selection javascript error
New FeaturesBinary searching enabled in SQL Server and MySQL for phrase searching
Live Lookup now AJAX enhanced, embedded in the page
Request page history search now AJAX enhanced, embedded in the page
Customer information can now be inserted from a request page history search
You can now add the 'Take It' button to filters. Note that it does not prevent others from taking the request as the Inbox does.
Make public button returned to request history and now logs when the public/unpublic state is changed and who did so
Mail rules can now assign to the inbox
Using SMTP authentication is now optional when using an SMTP server for email
Note attachments now visible in the portal
Last update/customer update/public update/time/public count fields now sortable
Each knowledge book now has a printer friendly version of the entire book
Live Refresh feature can optionally refresh your queue/filter without reloading the page or losing your checked requests
Email accounts now have loop protection so that HelpSpot and an email autoresponder don't send emails to each other indefinitely creating numerous new requests.
Subject lines of outbound emails now contain only the request ID and not the full access key
Bug FixesLive Lookup now works correctly from the command line
Tasks.php memory performance improved
Existing responses can now be selected properly when using SQL Server
Spellchecker now works when PHP short tags disabled
Knowledge book searches no longer show HTML in the portal
Postgres didn't correctly add time tracking in filter column
Don't show make public/private in closed requests
Apostrophe in Live Lookup request no longer breaks 'insert' button
Extra brackets/quotes removed from CC box on public notes
Request history quoting now works with accented characters
Emails from the same account but different capitalization now correctly displayed as public
Request page javascript checks now work correctly in IE
Tasks.php now runs correctly from the command line with IP security enabled
Mbstring functions now used if available before Iconv
Placeholders used in request notes now replaced before storing in database so that they do not change when a request is reassigned
Fix WYSIWYG error when using zlib compression
Internal change to allow easier use of CGI wrappers
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